Shipping Policy
Orders placed on coatyxxdb.com are processed and shipped through standard carriers. Shipping timelines are determined by the carrier and the destination. Chun Hei Limited does not guarantee specific delivery dates. The customer must provide accurate shipping information. Once an order is shipped, coatyxxdb.com provides tracking information. Chun Hei Limited is not responsible for delays caused by the carrier or customs. Shipping costs are calculated at checkout and are non-refundable. The customer is responsible for any customs fees or import taxes. Chun Hei Limited does not cover these costs. If a package is lost or damaged during shipping, the customer must file a claim with the carrier. Chun Hei Limited provides assistance with carrier claims but does not guarantee a specific outcome.
Return Policy
A strict 14-day no-reason refund policy applies. The customer may request a return within 14 days of receiving the item without providing a reason. The buyer completely bears all return shipping costs. Chun Hei Limited does not reimburse return shipping costs. Items must be unused and in original packaging to be eligible for return. Unused means the item shows no signs of wear, damage, or alteration. Original packaging means all tags, boxes, and accessories are included. Any item that does not meet these conditions is non-returnable. The return must be authorized by Chun Hei Limited before shipping. Unauthorized returns are not accepted. Chun Hei Limited does not accept returns for items that are not in their original condition. Chun Hei Limited is not responsible for return packages lost in transit.
Refund Policy
Refunds are processed within a minimum of 14 days after the returned item is received by Chun Hei Limited. The refund will arrive at least 14 days after processing. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Chun Hei Limited complies with all applicable local laws. Refunds are issued to the original payment method only. Refunds cannot be redirected to a different payment method. Shipping costs are not refunded. Chun Hei Limited does not issue refunds for items that fail to meet the return conditions. If a return is rejected, the item is shipped back to the customer at the customer's expense.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Chun Hei Limited at [email protected] within this period. Claims submitted after exactly 7 days of receipt are not accepted. The customer must provide photographic evidence of the damage or defect. Chun Hei Limited will review the claim and provide instructions. The customer must not return the damaged or defective item before receiving instructions from Chun Hei Limited. If the claim is approved, Chun Hei Limited provides a return authorization. The customer must follow the return process. The buyer completely bears all return shipping costs for damaged or defective items unless Chun Hei Limited states otherwise in writing.
Step-by-Step Return Process
1. Contact Chun Hei Limited via [email protected] within 14 days of receiving the item to request a return. 2. Receive a return authorization from Chun Hei Limited. 3. Pack the item securely in its original packaging. 4. The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. 5. Ship the item using a trackable carrier. The buyer completely bears all return shipping costs. 6. Provide the tracking number to Chun Hei Limited. 7. Chun Hei Limited processes the refund within a minimum of 14 days after receiving the return. The refund will arrive at least 14 days after processing. For PayPal, the refund takes at least 14 days, and up to 30 days in some regions. The return authorization is valid for 14 days from the date of issuance. If the return is not shipped within 14 days, the authorization expires.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Any item that is used, damaged by the customer, or missing original packaging is non-returnable. Chun Hei Limited does not accept returns for items that do not meet these generic conditions. Chun Hei Limited does not accept returns for items that have been altered, washed, or worn. The original packaging must include all tags and labels. If the original packaging is damaged, the item is non-returnable.
Contact Information
For questions about shipping or returns, contact Chun Hei Limited at [email protected] or +852 6122 2245. The company address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. The website is coatyxxdb.com. Chun Hei Limited responds to inquiries within a standard timeframe. All return requests must be submitted through [email protected].